EscalateMyAgent
Move an incident out of the model's context and into durable operator state. Create a private bearer link, track acknowledgement, and derive response and resolution SLA status.
Minimal incident data
The API stores an incident digest, severity, token hash, state, and timestamps—not the incident narrative, operator contact information, customer content, or credentials.
Clear operator states
The private link can acknowledge or resolve. Authenticated callers can inspect or cancel, while overdue state remains visible without claiming delivery occurred.
POST /v1/escalations/manage
{"operation":"create","incident_fingerprint":"sha256:...","severity":"high","response_sla_seconds":900,"resolution_sla_seconds":14400}Delivery remains yours. Send the private operator URL through an appropriate channel and verify the intended recipient. Anyone with the complete link can act on the incident.